When it comes to looking at the green energy suppliers in the UK, the list is so long. But among all of them, Octopus energy hits at the top. They are providing the same at the cheapest prices, which are just different as compared to others. There is no doubt in the fact that they’re coming up with the best for all the customers out there and letting them avail the services easily and effectively s well.
If you are looking forward to the Octopus energy review, then this read is for you. Here we will be going to explore different aspects considering Octopus energy, and within no time, you have a final verdict available about the service providers. Just dig out this article till the last and get the answer accordingly.
After its launch in 2016, Octopus energy has grown incredibly. No one has expected that they will be going to achieve these Heights. Currently, they are supplying more than 1.4 million homes and gained around 30,000 customers in a month. On average, they have acquired six other firms in two years. When it comes to looking at the commitment, then they are up to the mark considering the same as well. They move ahead with the motive of fair and transparent prices so that things will be simpler for all the customers, and they can easily avail the services.
They always provide Great Value for the long-term. When it comes to looking at the tariffs, they have a wide range for the same as well. There is a green tariff with 100% renewable electricity and full carbon offsetting for gas. Also, for electric vehicle drivers as well a tariff is designed, and for good light tracking about the wholesale energy price, the option will be there. The customers will be able to see the regular cost easily. The tariff available with them is quite cheap in England, Scotland and Wales. Exit fees are not there with any of the tariffs available with them.
Having a look at its growth than it is taking on customers from other energy suppliers. In 2018 they acquired customers of M&S Energy, Iresa, and so on. In 2019 they started supplying Cooperative energy customers and transferred across those from flow energy and energy supply. No one can deny the fact that every year they took the initiative and move ahead with it successfully. Having a look at the Octopus energy review, no one can deny that every year they are bringing out the best for all the customers out there, and it lets customers avail the services effectively. They’re coming up with things which let the customers rely on the services offered by them more. They do not compromise with anything when it comes to serving the best or all the customers out there.
Customer scores for Octopus energy:
By the services they are providing, Octopus energy comes at the top among all the 35 energy companies available around. 7355 members from the public rated the company in public and marked it as the best service provider all around when it comes to services. According to the customer survey, the customers are quite satisfied with the services, and they also like the way in which they arrange the things.
Moving ahead with all the reviews of customers they report about it to be cleared then their last suppliers, and also it is easy to add meter readings and see bills. Whenever there is a new bill, the customer receives it through the mail. This clearly indicates that October energy service providers come up with direct services for all the customers out there.
Score breakdown for Octopus energy:
There is a particular report that came out after the survey where there are multiple factors considered. When it comes to looking at the overall customer score, then it is 83%. But when it comes to highlighting the issue, then as well, they are sufficient enough for the same. For complaint handling, customers are satisfied and given length 5 stars, and for customer service and will accuracy as well, they received five stars. But for Digital tools, Bill clarity, and value for money, they have received 4.5 stars. This clearly indicates that they are genuine once all around, and a customer will not going to face any kind of difficulty when availing of the services from them.
How green is octopus energy?
After understanding the achievements done by them now, the question arises how green is octopus energy. Then as standard, they have 100% green electricity. In all of the tariff, 100% green electricity is used which lead to users to rely on it. The energy comes from all the renewable resources like wind, water, and sun. The parent company Octopus group is the largest UK investor in all the Solar Farms, and they buy energy from all the Solar sites available around. Like most of the UK supply as they do not supply green gas, and at this scale, it is quite impossible for them to do. But if they are going for super green Octopus, then also the company has something else in their bucket to offer. They will offer offset all the carbon emissions created in both the production and consumption of natural gas. Also, they are working on multiple projects, which lets customers rely on them more.
Customer services available with Octopus energy
There is no doubt in the fact that being one of the largest green energy suppliers in the UK, they have the best customer service is available. An individual will be able to connect them through phone, email, and social media easily. Within one minute, they answer the call and help the customer in dealing with the problem that arises. The company always comes up with the fact that answering the query of customers is a priority for them, and they do not compromise with it at all.
Initially, things were not as expected but right now, as the business is growing, they are contributing to the same as well and want their customers to avail the services easily. In lockdown as well, they have offered support over multiple channels. Octopus energy is the only energy supplier where an individual will be able to speak to the boss directly. The founder of the company Greg Jackson remains hands-on and works from the phone as well.
According to the data, the maximum time they take to answer the calls of the customer is 2 minutes. Within 2 minutes, they answer the cause of the customer and help them in getting the query resolved.
Referral options with Octopus energy:
Not only services, but they have certain other offers for all the customers out there. When a person is referring it to their friend, there will be £50 credited to the account, and an individual will be able to pay their first bill. In the same way, when the other person will refer Octopus energy to another person, they will be going to get £50 in credit. But it is important for an individual to qualify the criteria settled up by them.
It is quite evident from the above things that Octopus energy always comes up with the best for its customers, and they maintained the plans in a manner that users will be able to avail the services effectively. It is quite easy to switch to Octopus energy as it is fast and easy as well. They just need to visit the website, and within no time, they can switch to it. On the website, there is a quite clear comparison given, which allows individuals to get an idea of why they are the best ones all around. Moreover, there will be no need for individuals to think twice before switching to Octopus energy because they are transparent, considering the services, and do not hide anything from the customers.
Transparency and fairness hit the top in their work, and they always move ahead with the same. Until and unless a customer is not satisfied, the service providers do not hang up the phone. As we clearly mentioned that they would be going to take 2 minutes to answer the call, and this clearly indicates their fast and secure services.
What are you waiting for? If you want yourself to get occupied with the best energy services and Octopus energy will be the right platform to consider.